Customers can cancel their order within 24 hours or before the order has been dispatched. Orders that have been delivered cannot be cancelled or refunded. If your product arrives damaged, please email us at info@hopsmaker.com and include a photo of the damaged product. Items may not be tampered with or consumed. Our team will review each claim, on a case by case basis, and either issue a refund or resend the product.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, you will be notified by email of the approval or rejection of your refund.  Please allow up to 45 days for your refund to be processed. If you are approved, then a credit will automatically be applied to your original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@hopsmaker.com.